This Privacy Policy describes how Pattharkari by Nathas (“we”, “our”, “us”) collects, uses, shares, and protects your personal information when you visit or make a purchase from https://pattharkari.com (“Website”).
By accessing or using our Website or providing your personal information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you provide during:
Account registration or checkout (name, email, phone, billing/shipping address).
Payment processing (handled securely via payment gateway).
Contact form submissions, emails, or product inquiries.
Product reviews or comments.
2.2 Automatically Collected Information
When you use our Website, WooCommerce and analytics tools automatically collect:
Device and browser information.
IP address and approximate location.
Pages viewed, time spent, and referral source.
Cookies and session data (explained below).
2.3 Payment Data
We do not collect or store any credit/debit card, UPI, or banking details. All payment information is processed securely through third-party Payment Gateways such as Razorpay, PayU, or Cashfree, in compliance with PCI DSS standards.
3. Use of Information
We use the information collected for the following legitimate purposes:
To process and deliver your orders.
To generate tax invoices and manage returns/refunds.
To contact you regarding your order, support requests, or service updates.
To personalize your shopping experience.
To comply with legal and tax obligations.
To improve our website’s functionality and user experience.
For fraud prevention and transaction verification with payment partners.
4. Cookies
Our Website uses cookies to:
Remember your login and cart items.
Track site usage for analytics.
Improve performance and security.
You may disable cookies through your browser settings, but doing so may affect certain features of the website.
5. Data Sharing and Disclosure
We may share your information only with:
Payment Gateways (for secure online payments).
Courier and logistics partners (for order delivery).
IT and hosting providers (for website functionality and security).
Law enforcement or regulatory authorities, if required by law.
We never sell or rent your personal information to third parties.
6. Data Storage and Security
Your data is stored on secure servers with restricted access.
We use SSL encryption to protect data transmitted through the website.
We periodically review data handling procedures for compliance with Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.
Sensitive information is never stored in plain text.
While we take reasonable precautions, no online system can guarantee absolute security. You use the Website at your own risk.
7. Retention of Information
We retain customer data only as long as necessary for:
Completing transactions and providing services.
Legal, tax, or regulatory compliance (e.g., invoice record retention).
Dispute resolution and fraud prevention.
Data is securely deleted or anonymized after the retention period.
8. Your Rights
You have the right to:
Access your personal information.
Request correction or deletion of inaccurate data.
Withdraw consent for marketing communications.
Request a copy of the data we hold about you.
To exercise these rights, contact us at info@pattharkari.com. We may require identity verification before fulfilling requests.
9. Third-Party Services
Our Website integrates with external services such as payment gateways and analytics providers. These third parties have their own privacy policies and data handling practices. We recommend reviewing their policies before using related features.
10. Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Children’s Privacy
We do not knowingly collect data from individuals under the age of 18. If you believe a minor has provided information to us, please contact us to have it deleted.
12. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated date. Continued use of the Website signifies your acceptance of the revised terms.
13. Contact Information
If you have questions or concerns about this Privacy Policy or your personal information, contact us:
Pattharkari by Nathas 2438, Khajane Walon Ka Raasta, Third Crossing, Near Jaipur Moorti Palace Exports, Chandpole, Jaipur, Rajasthan – 302001 +91 9511366131 / +91 9829013680 info@pattharkari.com https://pattharkari.com
