At Pattharkari by Nathas, we strive to deliver your handcrafted products safely and on time. This Shipping & Delivery Policy outlines how we handle order processing, dispatch, and delivery timelines for all orders placed through https://pattharkari.com.
By placing an order, you agree to the terms mentioned below.
2. Order Processing Time
2.1 All ready products are typically processed and shipped within 5 to 7 business days after successful payment confirmation. 2.2 Orders are not shipped on Sundays or public holidays. 2.3 In case of any delay due to stock unavailability, courier issues, or technical reasons, we will notify you via email or phone.
3. Shipping for Customized or Made-to-Order Products
3.1 Customized or made-to-order items (such as bespoke idols, temples, or sculptures) require additional production time. 3.2 The estimated dispatch time for such products will be individually communicated and confirmed with you before order acceptance. 3.3 Production and dispatch timelines depend on design complexity, material availability, and finishing work.
4. Delivery Timelines
4.1 Once shipped, delivery time depends on the courier company, destination, and service availability. 4.2 Standard delivery usually takes 5 to 10 business days after dispatch, depending on your location. 4.3 Delays due to courier operations, natural events, or regional restrictions are beyond our control.
5. Shipping Charges
5.1 We offer Free Delivery all across India for all standard orders. 5.2 For large or custom products requiring special packaging or freight handling, additional shipping costs may apply — these will be communicated in advance before final order confirmation. 5.3 International shipping, if applicable, will be charged separately and calculated at checkout or via quotation.
6. Order Tracking
6.1 Once your order is shipped, you will receive an email and/or SMS notification with the courier name and tracking number. 6.2 You can use this tracking number on the courier’s website to monitor your delivery status. 6.3 Tracking updates are managed by the shipping provider, and real-time accuracy depends on their system updates.
7. Address Accuracy
7.1 You are responsible for providing the correct shipping address and contact information at checkout. 7.2 Pattharkari by Nathas is not responsible for delays or failed deliveries caused by incorrect or incomplete address details. 7.3 Re-delivery or redirection charges, if any, will be borne by the customer.
8. Damaged or Lost Packages
8.1 We take utmost care in packaging every product securely. 8.2 In the unlikely event of damage or loss during transit, please contact us within 24 hours of receiving (or expected delivery date) along with photos or proof. 8.3 We will coordinate with the courier company to resolve the issue. Replacement or refund will be provided after verification.
9. International Shipping (If Applicable)
9.1 Currently, we serve customers primarily within India. 9.2 For export or international shipping inquiries, please contact us before placing your order for a custom quotation and timeline.
10. Delays Beyond Our Control
Pattharkari by Nathas shall not be held liable for delivery delays due to events outside our control, including but not limited to:
Courier service disruptions
Natural disasters
Political unrest or lockdowns
Force majeure events
We will, however, make every effort to keep you informed and minimize inconvenience.
11. Contact Information
For any shipping or delivery-related queries, please reach out to:
Pattharkari by Nathas 2438, Khajane Walon Ka Raasta, Third Crossing, Near Jaipur Moorti Palace Exports, Chandpole, Jaipur, Rajasthan – 302001 +91 9511366131 / +91 9829013680 info@pattharkari.com https://pattharkari.com
