By using or purchasing from pattharkari.com, you agree to these Terms & Conditions. These terms govern all online sales, transactions, and communications made through this website.
2. About Us
Pattharkari by Nathas is engaged in the creation and sale of handcrafted stone idols, temples, moortis, sculptures, and decor products. Each product is individually handmade, and natural variations in color, pattern, and texture of stone are normal and not considered defects.
3. Eligibility
By making a purchase, you confirm that the information you provide is true, accurate, and complete.
4. Orders and Confirmation
4.1 An order confirmation email generated automatically by our website does not guarantee acceptance. 4.2 Orders are considered accepted once payment is successfully received and processed 4.3 We reserve the right to cancel or refuse any order due to pricing errors or product unavailability. 4.4 Once accepted, you will receive an official order confirmation and tax invoice by email.
5. Pricing and Taxes
5.1 All prices are in Indian Rupees (INR). 5.2 Applicable taxes such as GST are included or shown separately as indicated on the product page. 5.3 Prices are subject to change without prior notice but will not affect orders already confirmed. 5.4 You are responsible for any import or local duties if applicable.
6. Payment Terms
6.1 Payments are processed securely via integrated WooCommerce payment gateways (e.g., Razorpay, PayU, Cashfree, etc.). 6.2 All online transactions use encrypted SSL and are PCI DSS compliant. 6.3 We do not collect or store any card, UPI, or banking credentials. 6.4 Orders are processed only after full payment confirmation. 6.5 Refunds, if applicable, will be made through the same payment method used at checkout. 6.6 In case of transaction failure or chargeback, we reserve the right to withhold fulfillment pending resolution.
7. Shipping and Delivery
7.1 Estimated delivery timelines are displayed on the product page. 7.2 Delivery may vary based on product type, customization, and courier performance. 7.3 Ownership and risk transfer to you once the product is handed to the courier. 7.4 You must inspect packages upon delivery and report any visible damage within 24 hours of receipt.
8. Returns, Replacements, and Refunds
8.1 Returns are accepted only for damaged, defective, or incorrectly shipped items. 8.2 To initiate a return, email info@pattharkari.com within 7 days of receiving your order with order ID and images. 8.3 Returned items must be unused and in original packaging. 8.4 Custom or made-to-order products are non-returnable except in case of damage during transit. 8.5 Refunds are processed after inspection and approval. 8.6 Refunds are issued via the original payment method within 5–10 business days, subject to gateway and bank policies.
9. Custom Orders
9.1 Custom stonework or bespoke designs require advance payment and written confirmation. 9.2 As each piece is handcrafted, minor deviations from reference designs are natural. 9.3 Custom orders cannot be canceled or refunded after production has started.
10. Product Representation
Images on the website are for illustrative purposes. Actual products may vary slightly due to lighting, camera angles, and the natural characteristics of stone.
11. Intellectual Property
All content on this website—text, designs, photos, product images, and logos—belongs to Pattharkari by Nathas. Reproduction or redistribution without prior written consent is strictly prohibited.
12. Privacy and Data Security
12.1 Customer information collected on this website is used only for order processing and communication. 12.2 All payment data is securely handled by the payment gateway, not stored on our servers. 12.3 For full details, please review our Privacy Policy page.
13. Limitation of Liability
13.1 All products are sold “as described.” 13.2 We are not liable for indirect or consequential losses, including courier delays or third-party service failures. 13.3 Our liability in any case shall not exceed the total amount paid for the order in question.
14. Payment Gateway and Compliance
14.1 Pattharkari by Nathas uses RBI-compliant payment aggregators. 14.2 All transactions are logged for security and audit purposes. 14.3 In the event of a dispute, chargeback, or suspected fraud, orders may be held or canceled as per payment processor rules. 14.4 By completing a payment, you agree to the terms and policies of the respective payment gateway.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
16. Changes to Terms
We may update or modify these Terms at any time. Changes will take effect upon posting to this page. Continued use of the website constitutes acceptance of the revised Terms.
17. Contact Information
For all inquiries, complaints, or support requests, contact:
Pattharkari by Nathas 2438, Khajane Walon Ka Raasta, Third Crossing, Near Jaipur Moorti Palace Exports, Chandpole, Jaipur, Rajasthan – 302001 +91 9511366131 / +91 9829013680 info@pattharkari.com https://pattharkari.com
